Gary E Vuk

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Verified Reviewer
| map-marker Worthing, West Sussex

Access blocked on account

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Hello I have lost my account paperwork I have also lost my card. I went to access my account my account online to check balance but could not I have my user name but forgot my Password; (hence account being blocked)
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User's recommendation: Keep paperwork safe

MaryLisa F

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Verified Reviewer

No port to charge card

Aqua Card - No port to charge card
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Aqua Card - No port to charge card - Image 3
Aqua Card - No port to charge card - Image 4
How do I charge my aqua card. I have been looking on you tube but I do not have a cable or a port on top to charge card. Is this a bootleg charge card?
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Preferred solution: Full refund

Resolved
Briege R

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Verified Reviewer

Resolved: I am trying to used the aqua card but it won't let me

I have the credit card pay off in full,but I need to pay a few other bills and I would like to use this credit card.Can u tell me what is wrong, has AQUA stop me for using this credit card?
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Preferred solution: To pay off a bill

Nicola E Gvp

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Verified Reviewer

Victim of fraud

Hello im emailing you to complain about my credit card and ive been a victim of fraud due a scam romance through covid pandemic and i also had a mental breakdown due to being victim of fraud and my credit card being used for unauthorised transactions which was no fault of my own ive also had a letter saying that i have court proceedings if i dont pay up what i owe Im going through a messy divorce plus im in the process of selling my property and ex husband left me with all the bills and debts that he had aswell.im a single mum who i live on benefits due to being made redundant from work due to ill health and a mental breakdown and i cant afford to pay the full amount i owe on my credit card due to being a victim of fraud so its not all down to me that this as happened to me and i did call Aqua what had happened and they was going to help me with a payment plan but never happen so i would like to have help with this matter and hoping we can sirt this out very soon. I will be complaining how they have treated me and how theyve not contacted me to resolve this situation and its just not good enough how they have not try to corrospond in a polite way amd a timely manner

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Loss:
$600

Preferred solution: Full refund

Lazarus Fdw

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Verified Reviewer

I can login to my account! I forgot my username

Im abroad since 10 of December And I cant opem my app aqua card I forgot my username. Can you help please? Thanks
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Preferred solution: A

andrew forsey pfs cemap F

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Verified Reviewer

Card not working upon payment

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spoke to the robobot and it traced my payments and agreed that I should be able to use my card so did the Aqua App. Al payments upto date and well within my credit limit. Tried on a purchase no go. Tried with a debit card ok. SO OVERALL NOT HAPPY. Can anyone explain why this happened? I can understand misuse but I checked everything.
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Preferred solution: Apology

User's recommendation: Dont depend on an Aqua card

1 comment
andrew forsey pfs cemap F

Had issues with Aqua too

Graham E Zaf

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Verified Reviewer
| map-marker Maidstone, Kent

Credit limit

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I have just spoke to aqua card and asked why they reduced my limit when I pay every month and couldnt tell me except I need to talk to Experian and clear score and Ive just been on clear score and my rating is 956/1000 and I asked if they could reinstate the limit they cant so Im now thinking of leaving and going with someone with better apr I wouldnt recommend them as they dont want to help considering Ive been with them for about 10-12 years and this is how they treat their loyal customers
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User's recommendation: Don’t go with them

Graham E Zaf

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Verified Reviewer
| map-marker Balfron, Stirling

Aqua card

Ive been a loyal customer with Aqua card for a long time and had a credit limit of £8000 and then they reduced it to £1300 because of my spending over the last 6 months because I didnt use it as much as I used so basically if you dont use it regularly they will reduce your limit how discussting is that so your not making enough money off me well I would not recommend them for a card
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User's recommendation: Don’t use Aqua card

Joanayna M

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Verified Buyer
|

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Verified Reviewer
| map-marker João Pessoa, Paraiba

Pay card

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Aqua Card - Pay card
Hello, I've been in Brazil on vacation since April and I'll only be back for one in June and I can't make the payment because when I enter the blocked account, how can I do it?
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Derrius Wui

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Verified Reviewer
| map-marker Islington, Islington

Credit limit changed

I was able to actually resolve my issue, when an actual human was talking to me! I couldnt have resolved anything without talking to someone! I am so happy I was able to get the number from pissedconsumer as I couldnt locate it anywhere else!
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User's recommendation: Call them directly

Audrina Erl
map-marker London, England

Wrong payment

If you can kindly call me, Id appreciate that! Ive made a payment which Ive later realized it was for fake company and product, Im just worried to get hacked Dusan Rusnak
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Cassidee Fjn
map-marker Aberdeen, Aberdeen City

Try to pay outstanding balance

Went through the whole process to get told the account was suspended so I'm back to square one I need to start pay I've been very fir a while now I'm working again I'd like to start paying it back thanks
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Anonymous
map-marker Birchington, Kent

Mr Robert Green

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Hi My name is Robert Green. I have tried to come tact you several times I regards to my account with you.

I am currently away on business so finding it hard to contact you with in your opening times. My account has been suspended due to you believing fraud was taking place. This isnt the case.

I answered all the relevant questions correctly however you still closed my account. I have tried to live chat but unable to gain access.

My details are:- Mr Robert Green

Date of birth:- 24/10/1956

Address:- 15 Ryders Avenue, Westgate on Sea, CT88LW Kent.

My email address is berniigreen2610****@***.com

Thank you.

Please help me in gaining access to my account please.

Thank you

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Ephrem Jbc
map-marker Liverpool, Liverpool

Number not reconsidering

I lost my job and my credit card was sent to a debt collector Ive paid it full just wondering if I could reopen an account or keep my account open
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Baxter Txk
map-marker Nugegoda, Colombo District

Card has been hacked

Someone has used it to purchase an item for £95. I didnt use the card to buy anything to purchase for £95 yesterday.
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Zaka K

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Verified Reviewer

I haven't received my card

I have applied my card but not received it yet more than two weeks I am still waiting I tried to call you but couldnt get through to you plz reply me and let me know about the status of my application
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